Only that seems to be impossible for VZ to do because as soon as you call to report the issue, they do a line test and that clears the issue. The VZ tech told us to have someone come out while it's happening. While this is going on, our internet and TV works.

He replaced the box and the problem has continued. We had VZ to the house and they did diagnostics on the box and told me 'there's a weird error code on the box that I don't know what it means'. Sometimes we have dial tone, call a number, the number doesn't ring (such as if we are calling a cell phone) until we hang up, then it rings and they get nothing. When we call, the call doesn't go through, when people call us, the phone sometimes rings but nobody is there but usually goes to voicemail. This has been happening to us consistantly over the last 4 months. If things are still not working, contacting Verizon Customer Service would be the next step. If things are working properly, that's it. If the telephone still does not ring, try power-cycling the ONT and once it is fully restored, try placing more test calls.

If the telephone does ring, but things go south when in-house wiring is connected up again, then that would indicate a wiring issue. If you were to directly plug a single line telephone into the telephone jack on the ONT and call your telephone number from a mobile phone, does the test phone ring? When a telephone goes off-hook, does an LED on the ONT illuminate and do you hear dial tone? Once approved, the pictures will appear). (Quick note, submitted pictures are queued for moderator approval. If it is located inside of an enclosure, open the cover and maybe include some of the internal wiring in the picture. Which Verizon ONT is present? Is it the current Alcatel-Lucent (Nokia) 211 or one of the older models? If not sure, a picture of the ONT can be posted for us to check.

This may take a little troubleshooting to figure out where the problem lies.

Fast busy signal download